Apportioning Blame for Dragging Passenger Off United Flight Helps Figure Out What Should Be Done Differently

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It’s simply disgusting what happened to the doctor booted from the flight in Chicago on Sunday. Watching the videos of the incident is hard, it’s disturbing, and cringe-worthy. And that’s just watching, even now, several days later. That’s not actually living it, the way Dr. David Dao did.

Outrage can be useful in focusing attention and agitating for change. It can also act as a fog making it difficult to see clearly, internalize facts, and target problems correctly.

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