United and American Blindly Copy Delta For All of the Wrong Things

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If you ask the top leadership at American what airline they admire most, it’s Delta. Now that former American Airlines President Scott Kirby has taken the President job at United, the same can probably be said for United.

But they misunderstand the lessons of Delta, and blindly copy Delta moves assuming that if Delta does something — since they run the more profitable, better operation — it must be both right and best for their airline.

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